The Arapahoe County Department of Human Services

WHAT THEY DO

The Arapahoe County Department of Human Services provides essential services to residents of Arapahoe County, including financial assistance, child welfare, adult protective services, disability services, mental health services, and senior services. They work to support individuals and families in need, ensuring access to vital resources and promoting community well-being. 

THE CHALLENGE

The Arapahoe County Department of Human Services (DHS) faces significant language barriers in delivering its services. Many clients may not be proficient in English, hindering effective communication with caseworkers, understanding eligibility criteria, and navigating complex service systems. This can lead to delays in service delivery, miscommunication, and ultimately, reduced access to critical support.

THE SOLUTION

TE addresses the language challenges faced by the Arapahoe County Department of Human Services (ACDH) by providing comprehensive language solutions. 

On-site Interpretation: TE deploys skilled interpreters to ACDHS facilities to facilitate real-time communication between caseworkers and non-English speaking clients during in-person appointments. This ensures accurate information exchange and builds rapport.

Remote Interpretation: TE offers remote interpretation services, connecting ACDHS staff with interpreters via phone or video conferencing. This provides flexibility and accessibility, especially for clients in remote locations.

Transcription Services: TE transcribes audio recordings of client interviews, meetings, and other interactions, providing accurate written records for documentation and future reference.

Translation Services: TE translates essential documents, such as intake forms, eligibility criteria, and program guidelines, into multiple languages, ensuring clarity and accessibility for non-English speaking clients.

By providing these services, TE empowers ACDHS to effectively communicate with diverse populations, enhance service delivery, and improve client outcomes.

Specifically, TE’s services have

Enhanced communication: Reduced language barriers, leading to more effective interactions between caseworkers and clients. 

Improved accuracy and efficiency: Increased accuracy in document translation and transcription, reducing errors and streamlining processes.

Increased client engagement: Fostered trust and understanding, leading to higher levels of client participation and satisfaction.

Boosted program effectiveness: Ensured that clients fully understand their rights, responsibilities, and the services available to them, leading to better program outcomes.

Enhanced cultural competency: Promoted cultural sensitivity and understanding among staff, leading to more effective and equitable service delivery.

By investing in language services, ACDHS has demonstrated its commitment to serving all community members, regardless of language barriers.