Case study · Finance and insurance
Pinnacol Assurance: Empowering Communication with Consecutive Interpretation
We provided certified consecutive interpreters to facilitate communication between Pinnacol Assurance's staff, claimants, and healthcare providers who may not speak English fluently.
What Pinnacol Assurance Does
Pinnacol Assurance is a workers’ compensation insurance company dedicated to improving the lives of Colorado workers. They provide a wide range of services, including claims management, safety training, and injury prevention programs.
The Challenge
As a company committed to inclusivity and accessibility, Pinnacol Assurance strives to ensure effective communication with all stakeholders, including individuals with language barriers. To provide equitable access to services and information, the company needed to implement effective communication strategies for individuals who may not be fluent in English.
The Solution
To address this challenge, Pinnacol Assurance partnered with TE, a leading language services provider. TE provided certified consecutive interpreters to facilitate communication between Pinnacol Assurance’s staff, claimants, and healthcare providers who may not speak English fluently.
The Benefits
- Enhanced Communication: Consecutive interpretation ensured clear and accurate communication, leading to better understanding and faster resolution of claims.
- Improved Customer Satisfaction: By providing accessible communication, Pinnacol Assurance enhanced customer satisfaction and loyalty.
- Increased Efficiency: Effective communication streamlined claims processes and reduced administrative burdens.
- Stronger Employer Brand: Pinnacol Assurance demonstrated its commitment to diversity, equity, and inclusion, strengthening its brand reputation.
By partnering with TE, Pinnacol Assurance empowered its employees and clients, fostering a more inclusive and equitable workplace.
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