ASL interpreting and CART captioning that put everyone in the conversation

CART, or Communication Access Realtime Translation, is live, word-for-word captioning of everything said in a meeting, class, or event. A trained captioner writes on a stenotype machine with specialized software, and the text appears on a screen or on each participant’s device within seconds. It is written by a person, not generated by automatic speech recognition.

CART is real-time captioning for live meetings and events, delivered to the people in the room or on the call. Closed captions are usually added to recorded video or broadcasts. Many organizations need both: CART during the event and captions or a transcript for the recording.

Yes. Our interpreters hold national certification from the Registry of Interpreters for the Deaf (RID), including the National Interpreter Certification, and legal assignments use interpreters with the Specialist Certificate: Legal. Every interpreter and captioner also passes our own skills, ethics, and background screening and has at least three years of professional experience.

A Certified Deaf Interpreter (CDI) is a Deaf interpreter who works as a team with a hearing interpreter. Before the session, the CDI meets the Deaf participant to understand how they communicate. During it, the hearing interpreter conveys the message and the CDI shapes it into the signing that person understands best. CDIs are recommended when a Deaf participant uses a regional or nonstandard sign language, has limited language skills, is a child, or is in a high-stakes or emotionally difficult situation such as a medical, legal, or disciplinary meeting.

Yes. We provide Pro-Tactile, tactile, and close vision interpreters, matched to how each DeafBlind person communicates. Let us know the person’s preferences when you request services, and we will plan the interpreter team and seating with you.

Sign language interpreting is physically and mentally demanding. For assignments longer than about an hour, or for fast-paced or complex sessions, two interpreters share the work so accuracy holds from start to finish. We recommend the right team size when you book.

As early as you can, especially for multi-day events, specialized modes, or legal assignments. Our scheduling desk works around the clock, and short-notice and same-day requests are routinely filled. Request through our portal, by phone, text, or email, and you will get immediate confirmation.

Yes. ASL interpreters can join by video through Zoom, Microsoft Teams, or a tablet, and CART captioners can stream real-time captions to any internet-connected device. Remote services work well for virtual meetings, hybrid events, and locations where on-site providers are hard to reach.

Schedule it whenever you know the meeting is coming. A scheduled interpreter is chosen for the subject, receives your agenda and materials in advance, can be one of your preferred interpreters, and is teamed for long sessions. On-demand video interpreting connects you with the next available interpreter in minutes, which suits walk-ins, urgent conversations, and short exchanges.

Under the Americans with Disabilities Act and Section 504 of the Rehabilitation Act, employers, government agencies, healthcare providers, and businesses open to the public generally must provide effective communication, including qualified interpreters or captioning, at no cost to the Deaf or hard-of-hearing person. Requirements depend on your organization, so check with your counsel or compliance team.

CART transcripts are typically delivered within 8 working hours of the session and never later than 24 hours. Transcripts are provided in Word, and our working copies are securely deleted afterward.

No. Video Relay Service is a free, FCC-funded phone service for Deaf people who use ASL, and its rules require the Deaf caller, the hearing caller, and the interpreter to be in different locations. It cannot be used for in-person meetings, appointments, or events, where the employer, agency, or provider is responsible for arranging interpreting. For those, book an on-site interpreter or video remote interpreting (VRI).

Yes. On-site assignments carry a minimum booking time, because interpreters travel between assignments and cannot fill short gaps in a day. The minimum is shown on your quote before you confirm, with no surprises on the invoice. For short conversations, video remote interpreting is often the better value.

Yes. Trilingual interpreters work between ASL, Spanish, and English in the same session, which is common when a Deaf participant’s family speaks Spanish, and in courts, clinics, schools, and public services. Tell us which languages each participant uses when you book.

Yes. Our ASL translation service turns policies, onboarding materials, safety briefings, and public notices into signed ASL video, so Deaf employees and community members get the information in their first language, not only in written English.

Yes. Every interpreter and captioner is background-checked and bound by a confidentiality agreement, and security-cleared interpreters are available for sensitive and classified government assignments.